Politique d’expédition

Shipping and Delivery Policy – Numoya Pet

We're committed to fast, secure delivery for every customer.

🔹 1. Processing time

Orders are processed and dispatched within 1 to 2 working days of payment confirmation (excluding weekends and public holidays).

🔹 2. Delivery times and cost

We currently ship to addresses in the United Kingdom.

• Standard tracked delivery: 4 to 10 working days from dispatch
• Free on orders over £40; below that, the cost is shown at checkout before you pay

Processing and delivery are separate, so allow up to 10 working days in total. Delivery times may vary during periods of high demand (sales, promotions, holidays).

All duties and import charges are settled by us. You will never be asked to pay anything on delivery.

🔹 3. Order tracking

Once your order ships, you'll receive a confirmation email containing your tracking number and the carrier's link. Tracking can take up to 48 hours to show its first scan — that's normal.

You can also track your order at any time from our Track your order page.

🔹 4. Delays or lost parcels

If tracking hasn't moved for 10 working days, contact us at 📩 numoyauk4@gmail.com with your order number. We'll open an enquiry with the carrier and keep you updated. If the carrier declares the parcel lost, we'll resend it or issue a full refund.

🔹 5. Address errors

You are responsible for the delivery information you provide. If a parcel is returned to us because the address was wrong or incomplete, we'll refund the goods minus the outbound postage, or resend once return postage is covered.

🔹 6. Damaged on arrival

Photograph the parcel and the item and email us within 7 days of delivery. We'll arrange a replacement or a refund.

Last updated: 22 August 2026