Politique de remboursement
Return and Refund Policy – Numoya Pet
At Numoya Pet, we want you and your dog to get on with the harness. If it doesn't work out, you have 40 days from receipt of your order to request an exchange or a refund.
🔹 1. Return conditions
To be eligible for a return, the product must:
- Be in a condition we can assess — you're welcome to try it on your dog and take it out on a walk or two.
- Come back with its original packaging where possible.
- Include proof of purchase (order number or confirmation email).
Note: We can't accept items that have been chewed through, cut, or heavily soiled beyond normal use.
🔹 2. Return procedure
Before sending anything back, please contact our customer service:
- Email: numoyauk4@gmail.com
- Subject: "Return request – [order number]"
We'll reply within one working day with the return address and detailed instructions. Return shipping costs are borne by the customer, except where the item is faulty, damaged on arrival, or we sent the wrong product — in those cases we cover the postage.
🔹 3. Refunds
Once the product has been received and inspected, we'll send you a confirmation email. Approved refunds are issued to the original payment method within 14 days. Your bank may take a further 3 to 5 working days to display it.
🔹 4. Defective products or order errors
If you receive a defective or incorrect product, contact numoyauk4@gmail.com immediately with photographs. We'll arrange a replacement or a refund at no additional cost.
🔹 5. Your right to cancel
Separately from our 40-day guarantee, you have 14 days from delivery to cancel your order without giving a reason, and a further 14 days to return the goods. This right applies whatever the reason, including simply changing your mind.
🔹 6. Exceptions
The custom name patch is made to your text and cannot be resold, so it is non-refundable unless it arrives faulty or the personalisation doesn't match your order. The harness itself is always returnable.
If your order included a free lead, please return it with the harness. If you keep it, its retail value is deducted from your refund.
Nothing in this policy affects your rights under the Consumer Rights Act 2015.
Last updated: 22 August 2026